At Digixco, we are committed to delivering your services and products in a timely and secure manner. This Shipping and Delivery Policy outlines how and when you can expect to receive services or items purchased through our website.
1. Service-Based Delivery (Digital Services)
For digital marketing, development, and consultation services:
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Delivery Method: All services are delivered digitally via email, cloud storage links, or our project management platform.
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Turnaround Time: The timeline for project delivery varies based on the service package selected and will be clearly communicated at the time of purchase or agreement.
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Status Updates: You will receive regular updates on the progress of your project and will be notified immediately upon completion.
2. Product Shipping (If Applicable)
If we ship any physical materials (e.g., promotional items, printed materials, merchandise):
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Shipping Locations: We currently ship within [Insert countries/regions you ship to].
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Processing Time: Orders are processed within 1–3 business days.
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Estimated Delivery Time: Delivery times depend on the shipping method selected and destination but generally range from 3–10 business days.
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Shipping Fees: Shipping costs are calculated at checkout based on weight, size, and delivery location.
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Tracking Information: A tracking number will be provided once the item is shipped.
3. Delays and Exceptions
While we aim to deliver all orders and services on time, delays may occur due to:
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High demand
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Technical issues
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Incomplete information or pending approvals
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National holidays or force majeure events
In such cases, we will notify you promptly and provide revised delivery estimates.
4. Failed Deliveries
For digital services: If you do not receive your service files or updates, please check your spam folder or contact us immediately.
For physical products: If an item is returned due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment (additional charges may apply).